E-commerce conditions for Mariager Camping ApS
TERMS AND CONDITIONS
In the following you will find useful information in connection with the use of online booking. You can e.g. read about how we process your entered information, how you receive your receipt in connection with a purchase and much more.
PAYMENT
All prices stated in the Mariager Camping ApS online booking system are, like everywhere else on the website, stated in Danish kroner incl. VAT and all charges, unless otherwise stated and clearly stated in the situation in question.
Payment takes place by using one of the approved payment cards/credit cards in online booking; Dankort, Visa, MasterCard, Diners or MobilePay.
INFORMATION ABOUT TRADING ON THE INTERNET
You can safely shop on the internet through our online booking system. As a consumer, you are protected against any misuse of your credit card on the internet, therefore there is no deductible for misuse of your payment card via the internet. You can read more about how you, as a consumer, should deal with online payments at the following: www.forbrug.dk
SPECIAL CONDITIONS FOR YOUNG PEOPLE UNDER 18 AND GROUPS
Young people under the age of 18 cannot rent cabins and caravans without parents or a responsible adult. Special rules also apply to groups. Groups, gatherings of more than 12 people, must not use online booking, but must contact Mariager Camping ApS by email or by telephone for ordering.
SENDING CONFIRMATION
When booking and paying for a cabin, fjord bubble, space for your own tent / caravan, you will receive a confirmation from Mariager Camping ApS, in which the account for your purchase appears. After completing the online booking, it will also be sent via e-mail immediately after the purchase, if the correct e-mail address has been provided by the buyer.
Delivery of the ordered product takes place upon arrival at Mariager Camping ApS on the day of arrival (and is completed upon departure on the day of departure). Both of these times are stated in the above confirmation.
Allocation of space; We reserve the right to assign you another place in the same area and category as you wish, but will of course fulfill your wish for a place as far as possible.
TERMS FOR CHANGE AND CANCELLATION OF STAY
You have the option of purchasing a BASIC, FLEX or PREMIUM service in relation to booking. It will not be possible to change the service after the first payment. Changing a booking means changing the dates of a stay. Cancellation means cancellation of stay. You are of course always welcome to change the number of people or other additional purchases without an extra payment. Please note that if one of the above services is not selected, BASIC is the one selected.
1. With BASIC, you do not have the option of canceling or getting a refund for your booking if you are prevented. However, you always have the option to change the booking within 7 days of booking, however min. 60 days before arrival.
2. With FLEX, you can rebook and cancel up to 30 days before arrival. However, we point out that there is an administration fee of DKK 100 per change, per booking, and DKK 250 in case of cancellation per booking. The amount of the Flex package is not refunded in case of cancellation.
3. With PREMIUM, you can rebook and cancel completely until 12.00 two days before arrival. However, we point out that there is an administration fee of DKK 100 per change, per booking and DKK 250 in case of cancellation per booking. Changes to the stay can only be made in writing and are only effective from the day they are received by Mariager Camping ApS. The amount of the Premium package is not refunded in case of cancellation.
RIGHT OF WITHDRAWAL
We point out that your booking is not covered by the Consumer Contracts Act's rules on the right of cancellation. The sale of accommodation (cottages, holiday homes, camping etc.) is covered by a special exception provision in Section 18(1) of the Consumer Contracts Act. 2, point 12. A booking is thus not covered by the 14-day right of cancellation.
If you have started your holiday with us, the booked time is binding and cannot be transferred to another party.
FORCE MAJEURE
Mariager camping ApS assumes no responsibility for the consequences of a strike, lock-out, epidemics/pandemics or other conditions which are considered force majeure under Danish law. In that case, you have no right to a refund.
REGISTRATION OF INFORMATION
Mariager Camping ApS registers your name, your address, your e-mail and other information submitted in connection with the purchase in its customer register. The information is not passed on, but Mariager Camping ApS keeps registration for 5 years.
Mariager Camping ApS uses server-side cookies and a secure connection to secure the information you provide on the page.
When paying by credit card, registration takes place via a secure server, where the information is encrypted before being sent over the internet.
COMPLAINT PROCESSING
If for some reason you do not receive your contract, which confirms your purchase, and you have not received an error message from the system, you can contact us at the address or telephone number below.
Complaints about the booking process, the booking itself or the product (the stay) must be made within a reasonable time after you have discovered the error or should have discovered the error during a general review of your contract. You can complain in writing or orally. One year after receipt of the goods (the stay), the right to complain ceases in accordance with section 83, subsection of the Purchase Act. 1, unless otherwise agreed.
When Mariager Camping ApS receives your complaint about a product, the complaint is processed as soon as possible. Mariager Camping ApS will decide whether the item received should be refunded, exchanged or whether a price reduction should be given.
Company information
Mariager Camping Aps
Ny Havnevej 5a
9550 Marriages
Tel.: +45 51951342
Email: info@mariagercamping.dk
Cvr.: 43359193
